I was recently giving an associate some advice on marketing his sons new website. It started off with “make sure you’re targeting your keyword phrases at the audience you want to attract”. It moved on to “chasing the long tail”, which was closely followed by “gaining links”, “consider ad-words” and installing Google Analytics. When I asked if the son had any marketing budget it became apparent the company was a single one-man band that was building up a new business and trying to make a name for itself. Nothing wrong with that, in-fact in my eyes this is to be admired. However one thing is for sure, very few one-man bands have a marketing budget and even fewer have time to spend on marketing even if they do.

Many will therefore decide to use an agency. Which is fine. But when using an agency it’s important you are giving them direction to make sure they are spending their time – which equals your money, on the most productive areas.

Many sole-traders however, will not consider an agency for online activity if they have a bit of knowledge of how things work online. They have used the Internet before, searched on google, have their own facebook page and even dabble with internet banking so how hard can marketing their website be?

Therefore I wasn’t surprised that after I had given some SEO and PPC advice which would keep a marketing team happy for a good few weeks, he asked the inevitable next question…

“OK, that’s good – What else could he do?”

Armed with the fact there was little budget, I took a deep breath and started talking social media marketing. Viral videos, Facebook business pages, Twitter profiles, status updates, Digg it, Like this, Buzz that, Tweet the other… It was all in there. I looked at his face and he didn’t have to say a word, “How the f*** are you suppose to do all that” was written all over it.

That’s when it struck me that an awful lot of companies, not just one man bands, will be trying to cover everything in a blind panic that if they don’t they are missing out. I’m not going to argue that the media multiplier effect works. But is it the best use of the marketing coffers to spread it over all forms of media?

The answer is of course simple. Yes… If it works! No… If it doesn’t.

Social media is just that – media, just the same as the telephone, carrier pigeon, postal service or smoke signals! And in turn needs to be measure and quantified in exactly the same way as any other marketing channel (although, good luck measuring the impact of smoke signals!). It may be new(ish) and exciting but it hasn’t necessarily made the revolutionary changes everyone seems to attribute to it.

It boils down to spending the time you have most productively. Which can only be understood through measurement of your activities.

Many people attribute social media with Barrack Obama being in power today. I don’t.
If the massively impressive PR train that was employed for Obama wasn’t using social media they would have been using other channels. Who knows which would have been most effective?
There are too many variables in this case to truly understand if social media had the impact many say it did.

If we look back to a time before social media there have been figures that have changed the world quite easily without one single tweet or status update.  I’m sure Martin Luther King would have had a Facebook page during the Civil Rights era if it had been around. That wouldn’t have meant Facebook caused social change.  It appears the founders of social networking sites would have us believe they have invented a media channel that is far superior to anything we have experienced before.  And this is the reason it is capable of such great things.  I believe it’s simply these now multi-millionaires are simply shouting louder than inventors of the past.  Just think how many important decisions have been made over the humble telephone.  Yet I don’t hear anyone attributing wars that have been won, disasters that have been averted and lives that have been saved to the humble dog-n-bone, do you?

Social media marketing is a worthwhile channel, but only by measuring its impact when compared to other forms of media can you know if this is the channel you should be investing your valuable time in.

This is why the single most important piece of advice I gave my associate was to install Google Analytics.  Unfortunately I suspect it is the one piece of advice he may act upon but never follow up.  To delve into Google analytics and use it to ensure you are choosing the best suited media to your campaign takes time and a lot of it.  Time that a single person battling to make a new company work just doesn’t have.

The launch of facebook places is not only significant in the fact that it shows as a company facebook is continually developing and looking for ways to expand it’s platform, but it is also significant in the fact it shows they can take any new idea which has been thought up by them or not and integrate it into facebook to open it up to the largest community on the web.

Facebook places is a way for users to “check in” to locations so their “friends” can see where they’ve been. Users can also add notes against places so their friends can see what they thought of it, what deals they may be able to get there etc, etc… just general info.

All in all, a good idea. Yes. But not an idea of some bright young developer within facebook HQ!

This idea happened to be the brainchild of Dennis Crowley who was named one of the “Top 35 Innovators Under 35″ by MIT’s Technology Review and Naveen Selvadurai.
This pair launched foursquare in march 2009 and now has over 3 million users.
Now, 3 million users all of a sudden doesn’t sound like that many. But that is only because of the monster that is facebook. The majority of websites would be more than happy and may even open a bottle of bubbly at the fact they’ve attracted 3 million users to their website.

The point here is that facebook can take any new idea, such as foursquare, integrate it into facebook and instantly expose it to an audience far greater than anyone else can imagine.

Therefore facebook faces no competition.

Although foursquare’s user base has apparently risen since the launch of facebook places, this will surely not continue. I can only guess this is due to the fact people are now more aware of the concept of “checking in” and are therefore searching for this and discovering foursquare.

Apparently facebook have been developing this for 8 months, so it took them only 9 months to track foursquare’s growth and decide to copy it’s idea.

It’s a shame, but I really feel we won’t see a new successful concept independently run, not integrated into facebook and grow enough to compete with the social giant.
It’s also a shame that more people hadn’t discovered foursquare first. As the 497,000,000 users that are members of facebook and not foursquare will think – cracking idea facebook… Well done.

May 27, 2009 at the Google I/O conference a new development was announced that I felt may cause a decent stir among web users. Something that might not only establish Google as a serious social media player but also change the way we use the web to communicate. Google Wave was described as “a new web application for real-time communication and collaboration”.

The idea was essentially to combine e-mail, instant messaging, wikis, and social networking into one real-time environment. It also allowed for spelling/grammar checking and automatic translations, but in the main a wave was a working real-time collaborative message, therefore it could potentially replace email!

Google Wave had 100,000 users in September 2009, each of which were allowed to invite additional users. But it wasn’t until May 19, 2010, Google Wave was released to the general public. This is why it seems strange Google are ditching the development of Wave only 3 months after the full web community could get their hands on it?
One of the main reasons I’ve heard Google are no longer developing Wave is that it simply hasn’t had the traction Google expected? Well, maybe not, but how much marketing has Google put into Wave since it’s been made widely available? Not a lot!

The other reason Wave has failed so badly is because of the perception it has amongst even those tech-savvy web users that have heard of it. It’s seen as a complex application and one that requires studying before anyone can pick it up and use. In this day and age when time is the most precious commodity of all, people just haven’t got the time to learn how to do something new… Like create a Wave.
The only surprise here is how Google missed the fact they had to make Wave at least appear simple. It’s the very fundamental that made Google search such a success – a logo, large search bar and a couple of buttons on a plain white background – that’s all it took before!

So, was Wave a complete failure? No, not completely. It was maybe a little before its time, maybe had the wrong perception amongst users and maybe had a much better development team than marketing team behind it. But it was also a new fresh approach to communicating, collaborating and socialising online and in that sense it has left behind some great ideas that a company like Google can surely build upon to create something special. Maybe that something is just around the corner and google doesn’t want anything to be stealing any limelight, not even Wave.

“Google Me” anyone?

I’ve been quite pleased with my purchase of an iPad, but when you spend your hard earned monies you want to be more than quite pleased. The reason I purchased an iPad was because I thought it was a revolutionary device, one that would bring a new dimension to surfing the web, enjoying multimedia and playing simple games.

But most of all I was looking forward to some apps from some highly skilled developers that would take advantage of the amazing apple UI that made the iPhone the best device of our time so far and the quality HD screen that displays bright vivid images beautifully.

Until now, I have been largely disappointed with the apps on offer, until now I have been struggling to find an app that delvers something new and noteworthy. Until now! So what app have I stumbled upon that has urged me to go as far as pick up my iPad and blog about it?
Answer: Flipboard.

Flipboard is a new take on the flip style flash interfaces many catalogue sites such as Next are offering. It allows you to add categorised content that is gathered from multiple sources to your contents page. So, you’re interested in technology? Add the TechCrunch feed, love food Add the smitten kitchen feed. The feeds are then presented in a flip style format, but you can also touch the article you want to read more about to see it in large format. This is presented beautifully with a slick zoom fade animation. If you want to see the full article on the web then a simple click on a web link takes you to the page. The clever part here is that it doesn’t just open up safari, it does this in it’s own browser so that when your finished you can go back easily to where you left off.

As well as adding content from multiple feeds, you can also add your Twitter and Facebook accounts. This again presents your Facebook and Twitter feeds in the same flip magazine style format. As far as Twitter is concerned, for me, this now makes it 100 times more interesting. The reason for this is the tweets from people you are following are pulled in as well as some of the content from links they are including in their tweet. This means you can read a snippet of the information on the URL they’re tweeting and see if you’re bothered enough to read the whole article.

The Facebook feed is also nicely done, allowing you to focus in on certain status updates or photo postings and add your own comments.

From the opening of Flipboard where you are presented in style with pics of the latest articles slowly zooming in and out, to then point you close the app after feasting on the all the content you’ve just flicked through. You know it’s an application you won’t be deleting any time soon.

I wouldn’t like to criticise anything about flipboard. You can see the time and effort that has been put in by the development team with every aspect of the app. I would like to see the option of adding more content boxes on the contents page, but understand this may have performance implications. The only other improvement I can think of is the ability to add urls of any rss feeds that are then pulled into the flipboard environment.

All in all though… What a Flippling good app! (sorry!)